Terms And Conditions

PRICING: All quotes are valid for a period of thirty (30) days from date of quote. Past due balances are subject to 1.5% interest per month, 18% annually. In the event of a legal dispute, the customer agrees to pay all reasonable attorney’s fees and costs incurred by Staging Dimensions in protecting its rights under this agreement. The customer also agrees that it is subject to personal jurisdiction in Delaware for any dispute relating to this agreement.

FINANCIAL CONSIDERATION: A fifty (50%) percent deposit is required with order confirmation. The balance including freight charges shall be due prior to shipping. We accept Visa, Discover, MasterCard, American Express, checks, cash money orders or Electronic Funds transfer. All deposits are non-refundable. Any and all cancellations will result in forfeiture of all deposit monies. All skirting and drapery items are sewn to order, non-returnable and must be paid for in full at order confirmation.

SHIPPING POLICY: Shipping charges are calculated by weight only, and ARE ESTIMATED based on delivery to a commercial location with a standard loading dock. Additional charges will apply if delivery is made to a residential, school or church location and if a “Call Before”, lift gate or inside delivery is necessary. Shipping charges may vary based on linear footage. All shipments are “Freight On Board” New Castle, DE, and shall be in good order upon release to the carrier. Photographs of the packed equipment will be sent to the customer along with bill of lading or tracking numbers on the day of shipping. It is the responsibility of the customer to furnish their receiving department with these photos and tracking information. DO NOT sign off on the bill of lading (BOL) if the pallets DO NOT arrive in the same condition as the photos. If cardboard, straps, shrink-wrap or cardboard corners are missing this MUST be noted on the BOL and write the statement “Exterior damaged, contents must be inspected for damaged or missing items”. If there is visible damage to equipment this must also be noted on the BOL prior to signing. If equipment is damaged and the BOL is signed off without noting damage we cannot file freight claims. If we are unable to file a claim to recoup monies for the damaged equipment we CANNOT provide you with replacement equipment free of charge and you will be billed for any and all replacement equipment. With the current fuel situation, freight charges are subject to change on a daily basis.

RETURN POLICY: Prior to returning any item purchased from Staging Dimensions the customer must first contact their sales representative to obtain a Returned Merchandise Authorization number (RMA). Returned goods, without prior authorization or goods in poor or damaged condition will not be accepted. The cost of return freight is the responsibility of the customer and all returns are subject to a twenty-five (25%) percent re-stock fee. All equipment returned must be in good, resalable condition. Staging Dimensions is not responsible for any damage to equipment incurred during return freight transit.